Job opportunity: Pre-Sales Engineer - Intezer.com

Careers Comeet

New York

Pre-Sales Engineer

We are looking for a Pre-Sales Engineer to join our team!

About The Position

Intezer is looking for a US-based Pre-Sales Engineer to join our team! This individual will provide our customers with technical expertise and professional services to ensure they are meeting their objectives. He or she will be a key component of our company’s success, working together with our customers, partners, and internal teams.

Responsibilities:

  • Work with the sales team to conduct and manage a successful on-site demos and POC  to Understand each customer’s security processes and make recommendations based on Intezer’s solution and best practices.
  • Ongoing customer communication: proactively work with customers to ensure maximum utilization of our solution, while  maintaining high level of satisfaction.
  • Customer services: assist clients with their product questions and issues, and work with Intezer’s internal teams to resolve these issues and answer questions in a timely manner.
  • Increase revenue and identify potential up-sell opportunities, while communicating potential risks that might threaten service.
  • Partner with Intezer’s sales team to drive alignment for customers’ service renewals and expansions.
  • Monitor and maintain client health scores and proactively drive actions throughout the customer life cycle to reduce churn risk.
  • Work closely with Intezer’s product and professional services teams to track optimization requests, technical recommendations and ensure account issues are resolved quickly.

Requirements

  • Minimum 3 years of experience as a Pre-Sales Engineer 
  • Experience in customer-facing roles 
  • Conduct and manage successful Demos and POC 
  • Familiarity with Cyber Security products, processes, and ecosystem
  • Excellent written and verbal communication skills 
  • Experience in customer success and/or on-boarding  
  • Experience as a security incident response or SOC analyst/manager  
  • Start up experience - advantage  

 

Nice to Have:

  • Ability to work under pressure and to prioritize tasks accordingly  
  • Linux system administration and troubleshooting experience
  • Ability to develop and maintain scripts in Python or JavaScript


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