Technical Support Specialist
We are looking for a Technical Support Specialist to join our team!
About The Position
At Intezer we believe in excellence, innovation and collaboration. Above all, we believe in our people. If you are a passionate, hard-working and talented individual that is not afraid to be challenged, come join our team!
Intezer is an exciting young cybersecurity startup backed by Investors such as Intel, Samsung and OpenView. Among our clients are Fortune 500 companies and over 500 companies are using our product.
We are looking for a talented Technical Support Specialist with 2+ years of experience, who will support our customers globally. The ideal candidate will have experience with all types of organization global wise, handling customer tickets with patience, and be the communication channel between the R&D and the customers.
- Handling customer technical support cases through application and email submission
- Support customers' deployment and upgrade projects
- Resolve users' technical issues
- Work with Intezer's engineering teams to resolve technical issues
- Communicate customer needs to Intezer's product teams
- 2+ years of experience in similar roles
- Linux system administration & troubleshooting experience
- Ability to troubleshoot issues to distinguish between user error and actual system defects
- Experience working directly with customers
- Ability to work under pressure, and to prioritize tasks accordingly
- Strong communications skills (English and Hebrew)
- Experience working with web services and APIs
- Team player
- Excellent organizational skills
- Experience with tech support web tools such as Zendesk or Jira Service Desk
- Experience in the cyber-security field (Advantage)